Frequently Asked Questions (FAQ)

1. Who are we at Comcast Group?

Comcast Group is a telecommunications, data and energy company. We sell high-quality products for homes and businesses, including generators, high-performance Wi-Fi routers, and networking and power equipment.

 

 

2. In which countries do we operate?

We sell our products internationally. Our physical offices are located in Mexico, Guatemala, Dominican Republic, Nicaragua and El Salvador.

 

 

3. Do you sell to both businesses and individuals?

Yes, we sell to businesses, governments and individuals looking for solutions in telecommunications, networks and energy.

 

 

4. What products do they sell?

We offer:
-Generators for homes and offices, with models adapted to different needs.
-Premium Wi-Fi routers, high speed, great coverage and easy installation.
-Telecommunications equipment, fiber optic solutions and energy systems for businesses and homes.

 

 

5. Do you offer installation or services?

No, we only sell products, but all of them come with user manuals. In addition, we have a support team that can help you with any questions or problems.

 

 

6. Do you ship internationally?

Yes, we ship worldwide so our customers can receive our products no matter where they are.

 

7. How much does shipping cost?

Shipping cost varies by product and location.
We offer free shipping on select items and orders over $50 USD, depending on your location. Details will appear at checkout.

 

8. How long does shipping take?

-Local orders (Mexico, Guatemala, Dominican Republic, Nicaragua and El Salvador): 3 to 8 business days.
-International orders: 7 to 14 business days, depending on the country.

 

 

9. Do I need to pay import taxes or other additional charges?

If the product is in local stock, there are no import costs or additional fees. For international shipments, taxes or customs fees may apply, depending on the laws of your country.

 

 

10. What payment methods do you accept?

We accept:
- Credit/debit cards
-PayPal
-Payment Market
-Bank transfers (in some regions)

Do you have questions about payment? Contact us and we will help you.

 

 

11. Can I pay in installments or in monthly installments without interest?

Yes, we offer installment payments with PayPal and Mercado Pago.
If you need other financing options, contact us for more information.

 

 

12. Do you have discounts for bulk purchases?

Yes, we offer special pricing for bulk purchases. Please contact us for a personalized quote.

 

 

13. Do your products have a warranty?

Yes, all our products come with a manufacturer's warranty. The times and conditions depend on the product.

 

 

14. Can I return or exchange a product?

Yes, we accept returns within the first 30 days if the product is unused and in its original packaging.

 

 

15. How can I track my order?

When your order is shipped, we will send a tracking number to your email so you can follow its status.

 

 

16. What do I do if there is a problem with my order?

Our support team is ready to help you. If you have any problems, please contact us by email, phone, contact form or WhatsApp.

 

 

17. How can I contact your customer support team?

You can contact us by:
-Email: [Your email]
-Phone: [Your contact number]
-Contact form: Available on our website
-WhatsApp: [Your WhatsApp number]

 

 

18. Do you provide technical support for the products?

Yes, our technical support team can help you with questions about product installation, configuration, or technical issues.

 

19. Do you work with large-scale industrial or infrastructure projects?

Yes, we offer customized solutions for large projects such as data centers, enterprise networks, industrial power backup, and telecommunications infrastructure. Contact us for more information.

 

20. I have another question, how can I get help?

We are here to help! Contact us by email, phone, WhatsApp or our web form, and we will respond as soon as possible.